Refund policy

Return and Warranty Policy (Switzerland)

Return Area

We accept returns only for pickleball paddles purchased through our official online store within Switzerland. Apparel and accessories are not eligible for returns.

30-Day “Love It or Return It” Policy

If you’re not completely satisfied with your paddle, you may return it within 30 days from delivery.

  • Returns must be in original condition and packaging with proof of purchase.

  • Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Allowed Modifications (Do Not Void Return)

  • Lead tape

  • Edge guard tape

  • Overgrips (without removing the original factory grip)

Modifications That Void Return

  • Removal of the original factory grip

  • Altering or removing the butt cap

  • Any modifications to the handle, including PU inserts

Please contact us at contact@404pickleball.net before returning your paddle.

After 30 Days – 2-Month Warranty

If 30 days have passed, your paddle is covered by a 2-month voluntary warranty for defects in workmanship or materials under normal use.

  • Warranty is valid only for paddles purchased from our website.

  • Warranty is non-transferable and applies only to the original purchaser.

Warranty Remedies

If your paddle is defective, we may offer:

  • Repair

  • Replacement

  • Refund

Warranty Does NOT Cover

  • Normal wear and tear (fading graphics, scuff marks)

  • Damage from improper usage (hitting the ground, other paddles, or anything other than a pickleball)

  • Negligence, acts of nature, or accidents

  • Commercial use or rentals

  • Modifications or repairs to the paddle (including Slyce Caps)

  • Paddles purchased from non-authorized sellers or in used condition

  • Paddles not registered at purchase (if required)

  • Paddles shipped to freight forwarders or delivered outside Switzerland

How to Return or Claim Warranty

  1. Contact us at contact@404pickleball.net.

  2. Provide order number, proof of purchase, and photos (if applicable).

  3. Follow our instructions for return shipping.

For 30-day returns, customers pay shipping. For warranty claims on defective paddles, return shipping may be covered.

Customer Rights Under Swiss Law

  • This policy does not affect your statutory rights for defective goods under Swiss law (Swiss Code of Obligations, Arts. 197–210).

  • Swiss law provides remedies including repair, replacement, or reduction in price.

Data Protection

Any personal information collected during returns or warranty claims will be used only to process your request, in accordance with our Privacy Policy and the Swiss Federal Data Protection Act (FADP).

Contact

For any questions regarding returns or warranty:
contact@404pickleball.net

Legal Compliance

This policy complies with:

  • Swiss Code of Obligations (CO, SR 220)

  • Federal Act on Unfair Competition (UCA, SR 241)

  • Swiss Consumer Protection Act (SR 944.0)

  • Swiss Federal Data Protection Act (FADP)

This policy may be updated periodically to reflect changes in our products, business practices, or legal requirements.